What Do You Have To Lose?
Your broker recommended you do a home contents inventory years ago but couldn’t tell you how.
Or you’re a property owner, renting out your fully-furnished home, and you know that California laws about photographic documentation of rental/leased units changed recently but you’re not sure what, exactly, that means for you, except that they impact your security deposit (gulp!).
Maybe you’re a leasing agent with a zillion things on your new-tenant checklist five days before move-in, and suddenly you’re getting questions about photographing the house’s condition, and you’re not totally sure what it means either. What you are sure of is that the devil is in the details, and you’d rather not invite him into your client’s home or your relationship with them.
Or you’re an insurance broker or risk management pro who knows exactly what it means: a shaky iPhone video is not going to be enough to protect the financial and emotional interests of a beloved client you have come to think of as a friend.
An insurer, a tenant, or someone’s lawyer, will demand documentation or facts in evidence eventually. Even though nobody seems to know what that looks like, or how long it takes, there’s a prevailing sense that it should just be as simple as pulling out an iPhone for a half hour. Because every time you think about it, it feels overwhelming, and the idea that the solution to this unknown problem is in your pocket somehow feels wrong. (And it should.)
Every single one of us in Southern California knows someone who’s gone through it. And we all know that the interpreting, negotiating, pleading, bargaining, waiting, and shock of the bottom line are what traumatize even the most resilient of property owners.
It’s okay. We got this.
We’re Siobhan and Carl,
and we know how confusing it all is,
because once upon a time,
it was confusing to us, too.
No judgment here.
10 reasons why thorough property documentation matters:
It preserves all the facts – before you need them.
1
We’ve been there ourselves. Everybody here in California knows it. Homeowners need to do a home contents inventory ahead of any claim. Leased property owners know they need to visually document condition and contents before move-in day, and supply ironclad backup for any deductions from their already-limited security deposit funds. If you’ve got a property claim or dispute brewing, you’d better have a clear record of your position, or you can forget any meaningful financial recovery. But most barely complete even the minimum.
We help you check it off your list long before a crisis arrives.
We make documenting your property thorough, simple and quick.
2
We all know the reality of this task isn’t as simple as pulling your phone out of your pocket, or you’d have done it already! Insurers aren’t necessarily proactive about communicating what you need to do. The laws about it are frustratingly vague. The task feels overwhelming because most people — even industry professionals! — just don’t understand the expectations, what’s important, or where to start.
We do. For most homes, we’ve got it down to less than a half day, and we can do it at far less cost than most homeowners’ contents deductibles, and certainly far less than the security deposit you’d stand to lose if it weren’t done properly.
We don’t decide outcomes, we preserve reliable facts.
3
We can’t guarantee the outcome of any dispute or settlement. We know from experience that thorough documentation can help prove the authenticity of your claim, reduce the chaos, uncertainty, and long wait times associated with disputes, and ensure your financial recovery.
Memory fails under stress; preserved evidence does not.
4
Losses are stressful enough without spending hours squinting at shaky videos on a camera roll, if you can even find them, trying to remember and write down everything by the deadline - 21 days for leasing security deposits, and 100 days for insurance losses. Good documentation — and a partner in practice — means you won’t have to.
The cost of making your house your home is more than you think.
5
90-95% of items in most homes have a replacement cost value in the $1 - 50 range, and can often add up to far more than the value of items like electronics and jewelry.
Making sure you’ve got all the facts in evidence gives you the most accurate picture, and you the best chance to ensure a less stressful claims process.
We promise to support your claim.
6
We not only stand by our work, we stand by you, welcoming any inquiries as to the veracity of the record we helped you create, so you can get on the road to a full recovery well within your deadline.
Records should survive a loss.
7
Of course we’ll give you a physical record you can keep. We can also store your record securely offsite, where it can’t be altered or destroyed.
We preserve what can be seen, enabling owners to add what only they know.
8
We hate to bring it up, but the proliferation of generative technology tools means that anyone could question the authenticity of every line, frame, and pixel you supply in support of your story. Our solution avoids today’s growing questions about security, authenticity and veracity, ensures your facts in evidence are true and complete, and has a verifiable chain-of-custody to prove it.
Good records don’t eliminate hardship, but they can prevent avoidable harm.
9
A catastrophic loss is enough of an ordeal of sifting through literal and emotional wreckage without a bunch of tedious work, frustration, and waiting. Making the most of the time you have now to prepare means you’ll have far less of it to do later, letting you focus on recovery.
Our decades of experience in security and privacy, from both a technology and a communications-research perspective, have taught us that relying on third-party applications, consumer-grade equipment, and ::vibes:: to capture, store and manage highly sensitive data introduces incalculable risks to our clients we simply will not tolerate.
Every engagement is conducted under a confidentiality agreement, we store records securely, and our clients' properties, belongings, and circumstances are private, period.
Security and privacy are our not-so-secret weapon.
10
Contact Us For Estimates & Booking
We do our best to respond to inquiries personally within 12-24 hours. Thank you for your patience!